The Rise of the Experience Economy and Other Key Game Changers at This Year’s CEM Africa Summit
The 5th Annual Customer Experience Management Africa Summit took place at the Century City Conference Centre in Cape Town on 17th and 18th of August 2016. 45 top level speakers, 29 sponsors and partners and over 440 professionals attended, making it Africa’s largest gathering of CX professionals. “Digitally empowered customers have given rise to a …